Customer service is the bridge between customers and companies that can enhance a company’s image and sales through effective communication. Whether your company is in need of an outbound phone-based sales force or requires inbound phone-based support, Internet Clinic’s customer service support can enhances your company to customer relationship at a reasonable price.
What is the difference between Inbound and Outbound customer service?
Inbound Customer Service consists of a customer calling your company and speaking with a live representative rather than an answering machine or menu system. The customer service representative can then assist the customer with technical support, making a purchase, product or service information, or general company information.
Outbound Customer Service consists of a company calling out to their customers. This is NOT “cold calling” or “Telemarketing.” Outbound Customer Service is to benefit an existing customer of the company’s. These calls are usually related to a follow up on a customer contact, scheduling of a service, offering additional products, or updating a customers information.
Why get Inbound / Outbound customer service?
Outsourcing your phone duties to a reputable company frees up your in-house employees to be better used in core aspects of your service while assuring your phone work is being handled properly by professionals.
Our expert staff is courteous, patient, informative and has over 25 years of combined professional phone experience. Each of our representatives are well spoken and local, and willing to go the extra mile to extend comfort to your clients and credibility to your business.
We have options to serve both small and medium size businesses of all types. All service fees are flat rate and with no service contracts you can add or cancel service at any time without any additional fees or penalties.
Chat with a live representative or call 732-451-6505 during our store hours (10am – 6pm Mon – Thur 10am – 4pm Fri) to get an obligation free quote for Internet Clinic’s Inbound / Outbound Customer Service.
If you are outside of this time window click here to send us a quick email.